The Client is the legal owner of the computer equipment handed over to The Computer Repair Clinic for repairs. It is also acknowledged that all data stored on the computer equipment is the Clients property and The Computer Repair Clinic is not permitted to access this data without the explicit permission of the Client.
PC One Computer Solutions will make every possible effort to preserve the Client’s data, files and software, however it should be noted that there are NO GUARANTEES whatsoever that the Clients data, files and software will remain intact after the repairs.
IT IS THEREFORE THE CLIENT’S SOLE RESPONSIBILITY TO ENSURE THAT ALL THE DATA AND INFORMATION STORED ON THE COMPUTER EQUIPMENT REQUIRING REPAIRS IS APPROPRIATELY BACKED UP TO OTHER STORAGE DEVICES PRIOR TO HANDING OVER FOR REPAIRS.
Charges will incur if PC One Computer Solutions has to perform a lengthy backup procedure to protect the Clients own data in order to complete the repairs.
We cannot be held responsible for the following:
- Loss or corruption of data, files, information or records;
- Any loss of business goodwill
- Any losses attributed to the interruption to business activity while equipment is out of service for repairs
- Failure by the Client to follow our reasonable recommendations, instructions and advice to back up data
- Any losses you may suffer arising from failure to use anti-virus software
- Any loss considered to be unforeseeable
- Damage resulting from viruses or other malicious software that may have been transmitted during servicing or repairs and therefore escaped detection
PC One Computer Solutions will not be liable for any damage caused to other equipment by parts supplied following any repair.
Payment is due in full on the date of the invoice, prior to the release of the equipment whether delivered to the Clients address or picked up from PC One Computer Solutions place of business unless by special previous arrangement.
If credit terms are approved, payment in full must be made within 14 days from the date of the invoice. Beyond the 14 days, we have the right to add an additional 5% penalty of the total invoice for each week of non-payment.
Overdue payments may place the Client on credit hold. This means no further services, repairs or equipment will be supplied or made available to the Client until all previous payments are paid in full. PC One Computer Solutions may at its discretion withdraw credit facilities at any time if the Client is found to be in breach of these terms and conditions.
We will accept payment by cash, cheque or bank transfer. In circumstances when goods are supplied, you will only own these goods when payment in full is received.
Whilst PC One Computer Solutions will use reasonable amounts of skill and care to resolve problems you have referred to us, you accept that we may not be able to correct your problem using our remote support service due to circumstances beyond our control. In the event that it is not possible, we will discuss alternative methods with you in order to resolve your problem, including our onsite service.
We rely on the information you give us to operate this service. Such information must be complete and as accurate as possible to enable us to effectively resolve your problem.
PC One Computer Solutions provides a 30 day return to base warranty on labor only repairs carried out on computer equipment requested by the Client. PC One Computer Solutions makes no warranty for data or computer files either expressed or implied. PC One Computer Solutions disclaims any data warranty of any kind. If the same problem re-occurs within 14 days of the original repair, PC One Computer Solutions will undertake the repair again without charge. However, charges will be incurred should additional parts are required. This warranty excludes faults caused by viruses, windows updates or other software issues.
All new items supplied by PC One Computer Solutions come with a 12 month return to base hardware only warranty from the date of the invoice unless stated otherwise. This warranty also excludes faults caused by viruses, windows updates or other software issues. In some instances, we may offer second hand or reconditioned parts at a reduced cost. The Client will be consulted if they are willing to accept second hand or used parts prior to fitting. A 30 day return to base hardware warranty will be provided with second hand or reconditioned parts.
Any warranty offered will become invalid if the manufacturers marked label is removed or tampered with in any way from the parts installed during a repair.
Parts are only covered under warranty that fail due to manufacturing defects for the said parts and confirmed by the component manufacturer. Should the part fail because of mishandling of the computer equipment or inadequate subsequent servicing or failure from “fair wear and tear” the warranty becomes invalid.
Damage to a computer system or its components supplied by PC One Computer Solutions under a repair contract caused by a power surge or spikes, including but not limited to mains power and telecoms connections or other unspecified sources e.g. voltage fluctuation, amperage fluctuation, water ingress are not covered under the warranty.
Furthermore, the warranty does not cover for any loss or damage due to negligence, mishandling, accidents, theft, water flooding, war outbreak, electrical storms, fire outbreak, earthquakes, or any other act of God.
Please note all items covered by our warranty are on a return to base basis, meaning you will need to return the equipment to us. Any items collected from a customer’s home or business premise are subject to a call out fee, customers will be made are of this upon any warranty claim.